Your definition of giving an excellent customer service is warmly greeting people and answering their needs with diligence, efficiency and heartfelt appreciation for their business. We share your belief and have built our reputation on providing a more human way to travel, in a safe and secure environment.
You will connect with our customer service teams if Routine is not your “cup of tea”; you like challenges and can thrive under pressure, if need be. Satisfying customers tactfully always prevails over occasional irritants and unpleasant situations.
First customer touch point
Our customers’ journey typically starts with a quest for information on their desired trip and the purchase of tickets. They can use the web to perform these two steps or they can contact our customer service personnel either on the phone or in person.
- Telephone sales agents
Our telephone sales agents enjoy the fast pace, varied schedule and bilingual requests that “keep them on their toes” when working in a call center. Their expert knowledge of our quality products makes our customers immediately feel in good hands with their ticket reservations, sales and refunds.
To create the best first impression on our future passengers, you need a high school diploma, at least two years of customer service experience preferably in a call center, great sales skills, good knowledge of various Windows software and to be bilingual. You will benefit from our Welcome aboard training program and ongoing training opportunities to travel to your next career destination.
Ready to buy your ticket to professional success? Come aboard and apply!
Second customer touch point
- Counter sales agents
The counter sales agents love customer interactions in person, including assisting passengers with special needs (wheelchair, carrying baggage, etc.). Their thorough knowledge of our products enables them to suggest the best suited solutions and potential upgrades to our customers.
In your baggage to join this team, you will pack two years of exceptional sales, customer service experience, a high school diploma, bilingualism, and a good knowledge of various Windows software. You will plan for various work schedules (days, evenings, weekends and statutory holidays). You will benefit from our Welcome aboard training program and ongoing training opportunities to secure your ticket to success.
Sold on the idea to catch this train? Come aboard and apply!
Third customer touch point
- Station attendants
Our station attendants provide information on our trains and safely guide passengers to the boarding platforms, especially those with special needs (seniors, children, and disabled persons). They help carry their baggage and parcels, if needed.
You are well-suited for this challenge if you have at least two years in a related role and a strong ability to communicate with a smile, both in English and French. You are amiable keen to adapt to various work schedules (days, evenings, weekends and statutory holidays). You will benefit from our Welcome aboard training program and ongoing training opportunities.
Can we assist you in discovering why you should come on board? Come aboard and apply!
Fourth customer touch point
- On train service attendants
Our on train service attendants are always on the go. They are attentive to passengers and their needs: assisting them with their baggage; selling and serving them refreshments, meals and beverages. They make sure that everything runs smoothly and safely on board.
To catch this train, you need experience in the food, tourism or hotel industry; flexibility to work various schedules (days, evenings, nights, weekends and statutory holidays); sales and quality customer service skills. You will first embark on our Welcome aboard training program and then experience ongoing training opportunities.
Happy to serve our customers? Come aboard and apply!